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Terms and Conditions

Order Preparation

Majority of our products are customized items, 7-14 days preparation time is required before dispatching (weekend excluded). But usually we do everything possible to send it faster. If you need your order urgently, please contact us within 12 hours after placing an order and we will try our best to accommodate you. 

All letters are hand-painted using non-toxic paint and varnish to ensure the safety of your baby. Please allow color variation displayed on different devices and screens. 

Payment Method

- We accept credit card payment via PayPal. 


Hong Kong and Macau 

Upon purchase of HK$500, you can enjoy FREE delivery within Hong Kong and Macau area. 
- S.F. Express 7-11 Pickup (For H.K. only)
- S.F. Express Circle K Pickup (For H.K. only)
- Door to door delivery

For purchase under HK$500, there is a delivery charge at HK$30

China and Taiwan
Enjoy FREE delivery upon purchase of HK$1000. For purchase under HK$1000, delivery charge will be HK$60

*If the parcel is needed for a re-delivery in the event of being rejected due to incorrect information provided by the buyers or no-one is available to answer the delivery, the buyers are responsible for extra delivery charges.  


Please NEVER LEAVE the children unattended while they are playing the puzzle and to ensure all parts of the puzzle are kept safe when it is not in use.